Privacy Policy

Effective Date: [Insert Date]

This Privacy Policy explains how TAM LE GROUP FAMILY TRUST (Trading as LOVEFOUS) (“Lovefous”, “we”, “our”, or “us”) collects, uses, stores, and discloses personal information when you visit or make a purchase from lovefous.com.

We are committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We may collect personal information including:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Account login information
• Order and purchase history

We may also collect technical information such as:

• IP address
• Device information
• Browser type
• Website usage data

2. How We Collect Information

We collect personal information when you:

• Create an account
• Place an order
• Contact customer support
• Subscribe to newsletters
• Interact with our website

Information may also be collected automatically through cookies and analytics tools.

3. Payment Information

Payments on lovefous.com are processed through secure third-party providers including:

• Stripe
• PayPal

Lovefous does not store full credit card or payment card information on its servers.

Payment providers process your data in accordance with their own privacy policies and security standards.

4. Cookies and Tracking Technologies

Our website uses cookies and tracking technologies including:

• Google Analytics
• Facebook Pixel
• Website cookies

These technologies help us:

• Improve website performance
• Understand customer behavior
• Deliver relevant advertising

You may disable cookies through your browser settings.

5. How We Use Personal Information

We use personal information for purposes including:

• Processing and fulfilling orders
• Providing customer support
• Managing user accounts
• Improving website functionality
• Sending marketing communications, where consent is given
• Preventing fraud and maintaining security

6. Disclosure of Personal Information

We may disclose personal information to trusted third-party service providers including:

• Payment processors
• Shipping and logistics providers
• Website hosting providers
• Analytics providers

We do not sell or rent personal information to third parties.

We may disclose information if required by law or government authorities.

7. International Data Transfers

Because Lovefous may serve customers globally, your personal information may be transferred to and processed in countries outside Australia.

We take reasonable steps to ensure that overseas recipients comply with privacy standards consistent with Australian privacy laws.

8. Data Security

Lovefous takes reasonable steps to protect personal information from:

• Loss
• Unauthorized access
• Misuse
• Disclosure

Security measures include:

• SSL encryption
• Secure payment processing
• Restricted data access

However, no internet transmission can be guaranteed to be completely secure.

9. Access and Correction

Under the Australian Privacy Principles, you may request access to personal information we hold about you.

You may also request correction of inaccurate or outdated information.

To make a request, please contact us using the details below.

10. Marketing Communications

If you subscribe to marketing communications, we may send emails regarding:

• New products
• Promotions
• Company updates

You may unsubscribe at any time by using the unsubscribe link or contacting us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Updates will be posted on this page with the revised effective date.

12. Contact Information

LOVEFOUS
TAM LE GROUP FAMILY TRUST
Trading as LOVEFOUS

Website: lovefous.com
Email: info@lovefous.com
Customer Support: customercare@lovefous.com